High Security Order Management - Reduce Costs and Increase Profits
Today’s multi channel commerce environments can create tremendous stresses and opportunities for your organization. Customers demand B2B integration for system to system communication as well as web based capabilities to allow:

• Order entry and order acceptance
• Contract pricing and catalogs
• Multi level tracking and audits at each point in the distribution chain
• Order status queries and Order updates
• Invoicing and account information

We can help you deliver those tools and thus:

• Increase the security of the Order process
• Reduce the number of customer calls and improve the accuracy of your fulfillment processes
• Use our web interfaces to reach and serve lower-margin customers profitably
• Make your company easier to do business with!

High Security Inventory and Fulfillment Management
Securely tracking and managing your finished goods inventory once it leaves your doors is no easy task. While your ERP system can help with capacity planning and scheduling to help manage raw material and in-process inventory, they are not very useful on the distribution side.

• How do you make the finished goods inventory that may be sitting at multiple locations, including distributors, resellers, 3rd party warehouses visible to employees, customers and partners?
• How do you get orders to these locations securely and in real time and without human intervention?
• Inventory on site at distributors, resellers or customers is typically the weakest link in the chain. Existing systems do not provide the tools to securely manage inventory at these locations or to track the disposal of hazardous or security sensitive products.
• How do you track your products and their disposal at distributor and customer sites?

We can help you answer these questions by providing tools that deliver:

• Online inventory availability and pricing. Connect to all your distribution points in real time or batch.
• Order splitting and routing. Split a single order into multiple Supplier orders and route those to the appropriate points in real time or batch mode. Consolidate order status information from disparate sites and systems into one status update and provide your customers with a single view of their order information. Provide customers with a single interface to query and update their orders.
• On-site Inventory. Track and manage, in an auditable way, the inventory at any point in the distribution chain all the way down to the end customer and then, if needed, back thru certified disposal. Create new business opportunities by managing inventory down stream at distributor, reseller and customer locations.

Product Selection Wizards
How to move potential customers from suspects to prospects to satisfied customers is a challenge that sales struggles with every day. This challenge is compounded by an ever increasing number of products, shortened product life cycles and acquired products. How do you over come these challenges?

We can help!

Our product selection wizards help shorten your sales cycles by intelligently walking potential customers thru a description of their challenge and then recommending a product, a service or generating an RFP/RFQ on their behalf. The Wizard acts as a ‘Force Multiplier’ by playing the role of a sales engineer that is available 24X7 globally. Our Wizards help qualify your suspects and convert them into prospects. This technology frees your sales force to to focus on the best prospects while lessening the load on your sales support resources.

Channel Enablement
How do you support the entire range of partnering activities including pre-sales, sales and post-sales? How do you integrate your partners and strategic customers to give them visibility into your fulfillment operations? How do you manage multi-layer sales channels? How do you get the channel to recommend your products before they recommend those of your competitors?

We can help!

Our Channel Enablement capabilities allow you to extend your reach through unlimited tiers of channel partners to the end customer and drive revenue through the entire demand chain down to the end customer. We provide advanced reporting and analytics capabilities that produce real-time information to support accurate decision making to optimize channel performance. We empower your partners to manage their own relationships thus reducing your costs. Our software can co-exist with your legacy systems, corporate portals, Internet marketplaces, or existing Partner sites while easily integrating to the necessary ERP systems to provide users with real-time information throughout the channel.

We can help you gain competitive advantage by becoming the easiest to do business with!

Business Intelligence
How do you get an accurate picture of your sales operations? Are orders being fulfilled in a timely manner? How frequently is inventory available when a customer needs it? Which customers are ordering specific products and with what frequency? Need to see the real picture of how your business is performing?

We can help.

Combine all transaction data using our understanding of business analytics and you get a knowledge management solution that is highly intuitive, saves staff time, and produces information that is truly valuable to sales, marketing, operations and financial decision makers.

We give you rapid, intuitive access to crucial customer and operational information. With the our intelligence engine, users can easily perform sophisticated, powerful and flexible analysis on the fly. Because we use multidimensional databases it is easy to follow a question to its end point, all within the same system and without making a special request to IT or analytic staff. All the relationships between departments, product lines and customers are defined, enabling users to analyze and view data in the manner most appropriate for any given task. As new questions arise, they can be immediately answered with just a few mouse clicks.

Our tools support a wide range of functions including actual vs. projected, product line management, CSR effectiveness and customer profiling. The financial components enable users to analyze revenues by department, by customer, over time, and by any other variable included in the source data.

Easy to operate. Users specify the data they wish to see, in the configuration they wish to see it.

With just a few mouse clicks, data can be manipulated and displayed in any configuration necessary, unrestricted by predefined templates. Reports required on a routine basis can be saved and refreshed automatically as new information is added.

• Provides the insight you need to cultivate customer relationships
• Rapidly extracts and maps pertinent information
• Enables decisions in real time
• Integrates data from all transactions
• Provides a single view of customers
• Analyzes sales, marketing and operational effectiveness.

Returns Management
While most distributors and manufacturers have well designed processes for selling their products the processes and systems for handling returns tend to be cumbersome. Many organizations simply have no online tools for handling returns, making the process expensive, error prone and ripe for abuse. A prime example is a product being returned after the warranty period has expired.

We can help you:

Extract significant cost savings associated with the returns handling process. Increase sales resulting from a better and more transparent (online) returns management process. Reduce unauthorized and fraudulent returns. Generate real time notifications resulting in better Inventory Management.

Our system can help create significant benefits such as:

• Use the associated reports and statistics capabilities to better understand product return patterns and reasons thus improving product development and supply chain processes
• Improve the ability to accept returns at multiple physical locations e.g. retail stores or 3rd party distribution centers
• Recover monies from suppliers due to faulty parts and better evaluate suppliers.
• Process returns straight thru to suppliers
• Reduce the incidence of Gray Market products. Products that are returned to Distributors and Resellers but never make it back to the manufacturer for lack of the ability to accurately track what was returned, where and when
• Track the costs of handling returns and making the necessary repairs or
  providing replacements.
• Significantly reduce the cycle time for processing warranty claims and reimbursements.