Line of Credit (LOC) and Financing

• Allow Customer Service Representative to set and update a LOC for a specific customer:
  • Payment terms
  • Overdraft limit
  • Expiration date
• Allow Customer Service Representative to view a LOC for a specific customer:
  • Charges
  • Payments
  • Overdue Payments
  • Provide payment authorization, settlement and refund.
  • Allow Business customer to create Purchase Orders against LOC.
  • Allow customer to view LOC including charges and balances
  • Provide service interface that allows customer to apply for product financing online (e.g., Household Finance Corp.)

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Return Merchandise Authorization (RMA) & Tracking:

• Track order status at the line item and individual product level.
• Allow the customer to request RMA online. The customer can indicate during the process the quantity of products to be returned, select a reason for return, select the condition of the return merchandise, and request payment refund and replacement.
• Allow Customer Service Representative to contact a thirdparty fulfiller online to create an RMA, and alert that fulfiller to the return.
• Allow Customer Service Representative to cancel RMA.

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Catalogs, Accounts, Payment and Tax:

• Provide service interface that allows Customer Service Representative to import, aggregate and maintain XML product catalogs from various fulfillers.
• Provide service interface that allows online credit card payment processing with tight integration to payment processor (for example, CyberCash):
  • Payment authorization
  • Void-authorization
  • Settlement
  • Refund
• Maintain tax exemption status of business customers

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Customer Service Representative (CSR) Account Management:

• Create and update CSR accounts.
• Manipulate access level and privileges of CSR account.
• Activate and deactivate CSR account
• Search and manage CSR accounts.
• Audit of customer service representative interaction with the system including login, account management and order management.
• Allow Customer Service Representative to enter orders on behalf of customers.

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